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●编定每日早、中、晚班人员，做好领班、迎送员的考勤记录。* compiles and checks every day early, the evening class personnel, completes the gang foreman, to welcome the delivering checking attendance record. ●每日班前检查服务员的仪表、仪容。before * each day shift, inspects service person's measuring appliance, the correct manners discipline. ●了解当时用餐人数及要求，合理安排餐厅服务人员的工作，督促服务员做好清洁卫生和餐、酒具的准备工作。* the understanding at that time the dining population and the request, the possible arrangement dining room service personnels' work, supervised the service person to complete the clean health and meal, drinking utensils' preparatory work. ●随时注意餐厅就餐人员动态和服务情况，要在现场进行指挥，遇有VIP客人或举行重要会议，要认真检查餐前准备工作和餐桌摆放是否符合标准，并亲自上台服务，以确保服务的高水准。* the alert to dining room going to eat personnel tendency and the service situation, must carry on the direction in the scene, meets has the VIP visitor or the hold important meeting, before must inspect meal, the preparatory work and the dinner table earnestly places whether the meet standards, and do come on stage personally the service, guarantees the service the high standard. ●加强与客人的沟通，了解客人对饭菜的意见，与公关销售员加强合作，了解客人档案情绪，妥善处理客人的投诉，并及时向中餐厅经理反映。* strengthens with visitor's communication, understood that the visitor to the meal opinion, strengthens the cooperation with the public relations seller, understood that the visitor file mood, processes visitor's suit properly, and reflected promptly to dining room manager. ●定期检查设施和清点餐具，制定使用保管制度，有问题及时向餐厅经理汇报。* the periodic inspection facility and the inventory tableware, the formulation use storage system, has the question to report promptly to dining room manager. ●注意服务员的表现，随时纠正他们在服务中的失误、偏差，做好工作成绩记录，作为评选每月最佳员工的依据。 * pays attention to service person's performance, momentarily corrects them in the service fault, the deviation, completes the job performance record, takes the evaluation every month the best staff's basis. ●负责组织领班、服务员参加各种培训、竞赛活动，不断提高自身和属下的服务水平。* is responsible to organize the gang foreman, the service person to participate in each kind of training, the event, raises own and subordinate's service level unceasingly. ●积极完成经理交派的其他任务。”* completes other tasks which positively manager hands over sends.” |
