How to provide quality service to customer satisfaction Abstract: In the last 20 years, sustained and stable global economy by the people, rapid development of tourism, the hotel competitive. China, as the people and raise the level of consumption and the growing consumer awareness of heat, and the "weekend", May 1, 11 "Tourism Golden Week" the effective implementation of tourism projects, development of the domestic tourism boom, tourism annually by all Min. In the restaurant industry to the business industry, from 2001 to 474.87 billion yuan in 2002 to 555.51 billion yuan, 1.17 times the increase in international travel to the foreign exchange industry, the restaurant industry from 2001 to 1.539 billion US dollars in 2002 in 1.66 billion US dollars, 1.08 times by the public. Hotels catering to the business sector is the main source of income, but there are many hotels, restaurants because of the poor management, resulting in lower economic efficiency. The 21st century, the modern hotel managers are very much attention to the hotel hardware inputs, the market marketing, energy cost control, but often neglected to shop guests think? How to provide quality service to customer satisfaction, attract more customers has become one of the research topic. Key words: quality service to customers, hotel and catering
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