招呼顾客:1. May I help you? 您买东西吗?2. Can I help you?/ What can I do for you?您想买什么?3. Is there anything I can do for you?4. May(Can)I do something for you?一般不说:What do you want?因为这样问显得无礼。店主或店员想了解顾客想要什么,喜欢什么或向顾客推荐物品时的用语:Which shirt(pen…)do you like? 你想买哪一种衬衫(笔…)?What size(colour,kind…)do yu want?你想买哪种型号(颜色,种类…)