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查看11 | 回复2 | 2009-3-17 15:39:26 | 显示全部楼层 |阅读模式
随着市场竞争的日益加剧,企业面临的挑战也日益激烈,这就要求企业以客户为导向,提供顾客所需要的产品和服务。而旅游业作为直接面向客户的服务行业,更应当重视客户关系管理。本文通过对云南旅游业的发展现状分析,探讨了云南旅游业实施CRM的几个问题,并提出了解决方案。
顺便问一下。旅行社经营集约化和实施CRM有什么关系?

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千问 | 2009-3-17 15:39:26 | 显示全部楼层
The chanllenges many companies are facing at now become more and more severity, since the there are more and more competitions in marketing. So, companies will be asked to follow the customers, provide the services and products which the consumers wanted. The travel service, being a kind of service which is directly open for cus...
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千问 | 2009-3-17 15:39:26 | 显示全部楼层
With the increasing market competition, enterprises are facing increasingly competitive challenges, which requires enterprises to customer-oriented, provide customers with needed p...
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