1.访问下面这个链接
https://www.certmanager.net/cisco/login.aspx?
正确打开链接后，点击如下图蓝色框内的链接(不用登录，直接点击就可以)
2.正确打开后，会看到如下图所示的页面，点击蓝色框内的链接--create a case
(假如看不到，可以尝试搜索)
3.正确打开后，会会看到如下图所示的页面，点击蓝色框内的链接--create a case
4.正确打开后，你会看到这样的页面(下面是关键)
填写你的e-mail地址(请确保你填写的e-mail能接收cisco的信件)
填写subject
填写内容，包括完整地址，邮编，cisco id和要求重发什么证书
下面是一个示例
由于本人英语水平有限
请大家指正和修饰
dear sir :
i have passed the examination of ccna(640-607) on aug 30th,2003.
but i haven't received the ccna certificate from you yet.please help me.
thank you.
my information:
exam date: 30/08/2003 15:07:30(换成你自己的时间)
certification id:csco********
exam number: 640-607(假如是别的，请换成相应代码)
my address: ******************
zip:******
telephone:+86-********
e-mail: ***@***.***
your name
nov. 6. 2003
填写完毕后，点击左下角的按钮
5.正确打开后，你会看到这样的页面
点击左下角蓝色框内的按钮
6.接着你会看到这样的页面
到这里为止，基本工作已经完成了，接下来到你刚才填写的信箱去收信，等你看到这个页面，再打开信箱，信就来了(反正我是这样)
信大致是这样的
"please do not reply to this e-mail.
to update your incident, or if your incident remains unsolved click on the hyperlink below.
thank you for contacting the cisco training and certifications team. your question has been received by customer service. you will receive a response by e-mail within four business days. to ensure delivery of your correspondence, do not reply to this email message.
if your issue remains unsolved, please update this question here."
然后就去访问第1个步骤的链接，使用你的cisco id登录，查看你的个人信息是否正确，不正确的话要修改了。
7.一般第二天就能再收到一封答复信，下面是一个示例
please do not reply to this e-mail.
to update your incident, or if your incident remains unsolved click on the hyperlink below.
thank you for contacting cisco systems inc. your initial question and our reply are listed below in the discussion thread section.
if your issue remains unsolved, please update this question here.
subject
ccna certificate
discussion thread
response (gina) 11/06/2003 03:30 pm
dear ***:
thank you for contacting cisco training and career certifications team.
we will reship another ccna certificate. however, we need for you to visit the tracking system and personally verify your mailing address. please make any changes if necessary so there will be no misunderstanding as to where we send your certificates.
your mailing address in the certifications tracking system is currently showing as:
address (line 1) ********
address (line 2) ********
address (line 3) ********
city ******
state/province ******
postal code ******
country china
is this your complete mailing address? if your mailing address is incorrect, please make the necessary changes. if you are using your company address, include your company name on the address line to ensure the delivery of your certificates.
after you have verified your mailing address, please respond to this email by clicking on the hyperlink above. when we receive your mailing address verification, another certificate will be sent.
also, if your mailing address is incorrect please contact the testing vendor you registered your last exam with. prometric and vue can be reached by calling 1.800.829.6387 (option 2, 4) or your local registration number to update your mailing address. failure to do so may cause information to be overwritten when you take another certification exam.
we look forward to your reply.
if we do not receive a response from you within 2 business days your support request will be closed. please update your support request by clicking on the hyperlink above.
be sure to bookmark the www.cisco.com/go/certsupport site for all of your future cisco training and career certification inquiries.
best regards,
certifications & training team
接下来就是回复这个case，在case里给出你详细的地址
然后就是耐心的等待了。一般很快会收到另一封邮件
示例如下：
please do not reply to this e-mail.
to update your incident, or if your incident remains unsolved click on the hyperlink below.
thank you for contacting cisco systems inc. your initial question and our reply are listed below in the discussion thread section.
if this issue is not resolved to your satisfaction, you may reopen it within the next 5 days.
if your issue remains unsolved, please update this question here.
subject
ccna certificate request
discussion thread
response (gina) 11/07/2003 11:30 am
dear chao:
thank you for verifying your mailing address. your request for reshipment of your ccna certificate has been forwarded to the appropriate department for processing. your certificate will be requeued and shipped during the next weekly fulfillment cycle to:
********
********
********
********
********
sichuan
******
china
please allow up to six to eight weeks for delivery from the mail out date specified in the career certifications tracking system.
you may review the status of your certificate by visiting the career certifications tracking system at: https://www.certmanager.net/cisco. once logged in, select the [test history] button then click on "certificate status" hyperlink. the fulfillment history will inform you when your certificate was mailed out and if your certificate was returned.
thank you for choosing cisco systems to meet your training & certification needs. if you have any further questions, click on the hyperlink above to update, review or generate a support request.
be sure to bookmark the www.cisco.com/go/certsupport site for all of your future cisco training and career certification inquiries.
best regards,
certifications & training team
后记：这次亲自去创建case并记录了case从创建到回复,最后解决的全过程,一般情况下前后会收到4封e-mail(我的分别是在11月6,11月7,11月8,11月11收到),第一封是你提交了case后,系统马上自动生成并发到你信箱的,这时最好到跟踪系统查看并更新你的个人信息;第二封是对方给你的回复,你需要查看并按照提示去做,必须在两个工作日内回复case;第三封是对方对你的回复的解答,一般问题这时就解决了,你去case查看也显示的是solved,接着case将会几天后关闭;第四封就是问题完全解决后,对方发来的一封信,主要是感谢你联系他们之类的,另外就是说为了提高服务质量,请帮忙完成一个调查,我一般是填一下的.
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