外语要求：英语 熟练
朝鲜语 熟练
职位描述：
PRINCIPAL DUTIES AND RESPONSIBILITIES
Manage Online Technical Support team based on International Service Center in Dalian China to achieve assigned goal and keep high customer satisfaction
- See to the team's daily work, supply guidance to the team, keep workflow consistent, make sure the team deliver high valued service to the customer
- Motivate the team, improve the team member's performance
- Plan human resource, and take part in training program device for the team and drive the team to keep pace with latest upgrades and/or new releases in related technical field
- Establish and maintain smooth communication with Sales team to discuss operation, service and technical issues
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Recommend changes in policies affecting subordinate organization, optimizing productivity, saving cost and other related managerial field
REQUIREMENTS
- Advanced understanding of customer service delivery and relationship of multiple assigned work groups. Experience in enterprise service delivery environment preferred
- Proven resilience and high energy to handle fast-paced, high pressure direct services field in IT environment
- Advanced leadership skills
- Advanced training and coaching skills, able to motivate others in sensitive situations and orient a team to achieve goal
- Bachelor's degree or equivalent, with a minimum of 5 years experience in customer service or related field and at least 2 years management experience
- Excellent Korean and fluent English; Chinese capability preferable; a native Korean who is willing to stay in China for years is preferable
pls contact: [email protected] |
