Oracle Shanghai Recruiting, Technical Support Engineer in Shanghai/Nanjing
We are looking for technical support engineer in Shanghai/Nanjing, detail information as below. If you have interesting, please send your CV to [email protected]
Technical Analyst – Database, e-Business Suite
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KEY OBJECTIVE:
Contribute to the profitability of Oracle Support Services by providing technical support, business solution implementation and risk management, either on-site or through remote access, to assure the highest level of customer satisfaction.
SPECIFIC RESPONSIBILITIES:
1. To provide advanced technical and functional consultancy services (onsite or remote) to customers
2. To work with Global Support Team and Customer Management Team to manage problem in crisis situation.
3. To establish and maintain good relationship with customers
4. To assist Services Sales Team to develop technical solution for large scale services project
5. To pitch Oracle Services values and generate business lead to Services Sales Team.
6. To provide 24x7 pager standby services to named customers on a roaster basis
RELEVANT EXPERIENCE and TRAINING:
1. Technical degree with 5 years of relevant experience or equivalent combination of education
2. Strong Database Administration, Tuning and Trouble-shooting experience
3. Production System Support experience
4. Oracle Application Server, Developer (Forms, Reports) experience is a plus
5. Application Development experience is a plus
6. PM experience is a plus
7. Good Communication Skill and Fluent English.
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