Cannot Return or Correct an Internal Sales Order / Internal Requisition
This is standard functionality. It is not possible to perform Returns or Corrections on Internal Shipments. Once the Internal Order is ship confirmed and interfaced to Inventory, the shipment is created in Receiving tables, and there is no way to back out or modify the shipments.
SolutionIn order to return an internally ordered item the original process needs to be reversed. An internal requisition for the item has to be created in the source organization, and then that order has to be processed back to the source organization. This can be done as followed:
1. Reverse the original process to return an internally ordered item.
2. Create an internal requisition for the item in the source organization.
3. Process the order back to the source organization.
Or as a second option, a miscellaneous receipt and miscellaneous issue may be completed, as a workaround.
