Home Credit 集团
PPF集团是中、东欧地区最主要的金融财团之一，总部设在捷克。集团拥有100多家子公司，在全球包括欧洲及亚洲的多个市场开展业务，业务范围包括：消费金融、银行、保险、资产管理、房地产等，总资产超过100亿美元，全球雇员超过24，000人。
Home Credit 集团主要致力于PPF集团的消费金融业务，迄今己在中、东欧消费金融市场建立了领导地位。随着集团对全球市场的战略分析及业务推进，亚洲市场尤其是中国市场将成为集团极具潜力的业务市场。为拓展中国市场，PPF集团于2004年在北京设立代表处，并于2007年在中国深圳市福田中心区CBD设立了Home Credit 集团总部。总部办公面积7000平方米，公司规模也迅速扩大。迄今为止，业务己扩展到广东省内及省外多个地区，雇员总人数近600人。
Home Credit 集团的成功建立在员工的忠诚、 热情、专业和他们的熟练技巧之上。我们创造一个启发且充满活力的环境让员工开阔思维、发挥梦想并开发他们最大的潜力。 在Home Credit 集团，我们对人才的发展有极大的热情，所以，我们聘请最好的人才，提供平等发展的平台，对于优秀员工我们会极力投资。我们的目标在于建立和保持公司全球化的文化，为在金融和保险业的精英们提供一个最好的展示平台。我们深深地明白为了我们以后的成功和发展，选择、保留和发展最好的人才是我们的首要工作。
时下正值集团的快速发展时期，我们非常荣幸、热情地邀请所有业界人士和有潜力的应聘者加入我们。对于您选择，我们将献上最真诚的谢意！
您可以在以下网址上得到更多PPF集团及Home Credit 集团的信息: http://www.ppf.cz/;http://www.homecredit.net/
或者直接联系我们 ：[email protected]
简历接收传真: (+86755) 2151 5966
Home Credit 集团总部地址：
中国深圳市福田中心区益田路福华一路免税商务大厦10-13楼
Call-Center Specialist
Responsibilities:
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Be responsible for the operation and administration of the HC core application System (mainly CallCentre). This includes system implementation and configuration, server maitaining, user administration, the maintenance of referential data, configure the setup of system parameters. Design report, etc… across mainland china.
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Act as the contact interface to the HQ of call centre application System.
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Perform the technical and functional change and release management under the guidance from HQ.
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Manage application support team members. Assigned the tasks, mornitoring the performance.
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Coordinate with PM and IT infrastructure team for the system initialization, deployment.
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Organize the training program for new staffs in the proper usage of the core applications system and related .
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To be the backup interface of the other application system.
Required Skills:
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Rich experience and knowledge in Genesys Callcenter solution, including Genesys CTI, Genesys Voice portal(GVP), Call-flow desigining in Enterprise Routing solution(ERS), Outbound contact solution(OCS), Recording Server and Genesys Reporting System as well.
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Experience not only in maintaining, but also in call-center solution and system building and implementation.
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Integrating Callcenter with PSTN and also implementing via VoIP, for remote agents.
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Experience in integration with CRM system, to realize the interface of screen popping, easy information inputting and query for historic business records, etc.
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Excellent Chinese and English oral and written communication skills. Experience working in foriegne company will be proffered.
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Interpersonal (team oriented) communication and presentation skills.
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Outstanding analytical skills
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Ability to handle stress and to work under time pressure
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Willingness to work with on-call duty
Required Background:
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University degree in Information Technology or comparable education.
? 2+ years hands on experience in multi-international enterprise application system deployment and maintain. |
