Job description for IT help desk engineer
The help desk staff should perform the follow tasks:
1. Serve as the first level support to receive users calls, log issues, and follow up with the issues
a) Perform initial problem analysis & trouble shooting
b)Coordinate with hardware/software IT vendor to perform 2nd level support tasks
c) Coordinate with Chrysler central ITM for necessary 2nd level support on software/system ID issues
d)Coordinate with Daimler China IT organization for IT issues covered by the SLA between Chrysler & Daimler
2. Process new user application form for new PC & other IT devices, new Windows & email accounts
3. Configure & release PC’s and other IT hardware for new users
4. Install corporate or 3rd party software on users PC per request & approval
5. Perform client IT asset management
Qualifications:
1. Bachelor degree in computer science, information system manager or related fields
2. Minimum 3 years of experience in I T help desk
3. Good knowledge in Microsoft operating systems and office applications
4. Familiar with basic UNIX commands
5. Good knowledge in Lotus Notes
6. Good knowledge in computer hardware
7. Good communication skills in Chinese & English
8. Can work independently with excellent problem solving skills
9. Team spirit with friendly manner. Eager to help other people
大家好，我是猎头Tina,以上是上海的helpdesk职位，超急，这个职位只要符合是马上上班的。有相关经验的朋友赶紧联系我，
MSN:[email protected],Email:[email protected],QQ:573319528.可以直接发简历给我！
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