全球领先的信息科技服务提供商之一。全球雇员约91000人。以领先科技和卓越能力，为全球客户提供创新的解决方案。服务范围包括系统设计及集成、信息技术及业务流程外包服务、应用软件开发、网站及应用软件寄存服务、管理顾问服务等。总部位于美国加州El Segundo，截至2007年3月30日止，公司12个月总收入为149亿美元。
在中国建立了完善的服务体系，服务能力覆盖全国40多个主要城市，并在北京、天津、上海、广州、等地建有分公司。
1．
Unix/Linux Server Administor—天津
Essential Knowledge
Unix/Linux Server Administration including:
Five years experience in working in a large-scale environment.
Excellent understanding of IBM, HP, and Sun infrastructure.
Excellent understanding of Veritas Volume Manager.
Administration, maintenance, and troubleshooting of AIX, HP-UX, and Sun O/S.
Installation and support of server hardware.
Metrics and reporting.
Customer service skills.
Essential Education
Desired education/certifications including:
BS in Computer Science or equivalent.
Essential Skills
Experience working in an Engineering enterprise environment.
Programming Skills – Clearcase admin must support and give guidance to programmers, so C, makefile, and shell programming
Performance Tuning - Performance tuning requires an understanding of not only
Clearcase but the Solaris operating as well. Solaris performance tuning necessary
Clearcase Administration and Clearcase multisite administration in a global UNIX environment
Rational DDTS administration
supporting clearcase in a Windows environment
Unix system admin
Linux Redhat admin
Unix Perl and Shell scripts
NIS and NIS+
GNU compilers, ARM compilers
Windows server administrator
flexlm license server administration
Working knowledge of the following engineering tools:
IBM/Rational Clear Case, Mentor graphics, Cadence, ProE, Pro Intralink,
Capability to complete tasks to meet service level goals.
Ability to follow defined production process guidelines.
Works well as part of a team.
Works well independently.
Capacity to follow directions.
Excellent customer service skills. Required to interact on daily
basis with design engineers and managers for resolution of problems
Skilled at meeting deadlines.
Excellent verbal and written communication skills.
Attention to detail.
2．
Windows Server Administrator---天津
Essential Knowledge
Unix/Linux Server Administration including:
Five years experience in working in a large-scale environment.
Excellent understanding of IBM, HP, and Sun infrastructure.
Excellent understanding of Veritas Volume Manager.
Administration, maintenance, and troubleshooting of AIX, HP-UX, and Sun O/S.
Installation and support of server hardware.
Metrics and reporting.
Customer service skills.
Essential Education
Desired education/certifications including:
BS in Computer Science or equivalent.
Essential Skills
Skills including:
Experience working in an enterprise environment.
Capability to complete tasks to meet service level goals.
Ability to follow defined production process guidelines.
Works well as part of a team.
Works well independently.
Capacity to follow directions.
Excellent customer service skills.
Skilled at meeting deadlines.
Excellent verbal and written communication skills.
Attention to detail.
3．
Clearcase System Admin—天津
Essential Knowledge
Unix/Linux Wintel Server Administration including:
Five years experience in working in a large-scale engineering environment.
Very experienced in the following Clear Case tools:
IBM/Rational Clear Case, IBM/Rational Multisite,
IBM/Rational Clear Quest, IBM/Rational DDTS,
IBM/Rational ROSE, IBM/Rational RTRT
IBM/Rational SODA,
Various Compilers such as ARM, ADS and RVDS
DIAB, Real View Debuger, PGP, FrameMaker, Klockwork
Telelogic
Excellent understanding of IBM, HP, and Sun infrastructure.
Administration, maintenance, and troubleshooting of AIX, HP-UX, and Sun O/S.
Installation and support of server hardware.
Metrics and reporting.Customer service skills.
Essential Education
Desired education/certifications including:
BS in Computer Science or equivalent.
Essential Skills
Skills including:
Experience working in an enterprise environment.
Capability to complete tasks to meet service level goals.
Ability to follow defined production process guidelines.
Works well as part of a team.
Works well independently.
Capacity to follow directions.
Excellent customer service skills.
Skilled at meeting deadlines.
Excellent verbal and written communication skills.
Attention to detail.
4．
Storage Administrator—天津
Essential Technical Knowledge
4-5 years of experience in SAN/NAS Administration.
Highly proficient in Administration and support of EMC DMX, Clariion, Celerra, Centerra and other storage platforms.
Knowledgeable in concepts and detailed functionality of TimeFinder, Clones, BCVs, SRDF/A, SRDF/AR and SRDF/Star.
Experienced in UNIX shell scriptng involving Storage replication functionality (TimeFinder/Clones/BCVs and SRDF)
Excellent knoweldge of EMC Controlcenter, Solutions Enabler, Powerpath, Navisphere and Netapp SANscreen.
Highly experienced in managing SAN switches including Cisco, Brocade and McData.
Good working knowledge of UNIX and Windows Administration, Veritas Volume Manager and Cluster environments.
Excellent communication skills.
Ability to document new processes/procedures.
Essential Education
Desired education/certifications including:
Current EMC Certification: EMC Proven Professional Associate as well as Specialist in Business Continuity.
Additional certification -Cisco Storage Networking Solutions Support Specialist would be a plus.
Other Essential Skills
Experience working in an enterprise environment.
Capability to complete tasks to meet service level goals.
Ability to follow defined production process guidelines.
Works well as part of a team.
Works well independently.
Capacity to follow directions.
Excellent customer service skills.
Skilled at meeting deadline.
Excellent verbal and written communication skills.
Attention to detail.
5．
Active Directory Sr. Admin/Architect—天津
Essential Knowledge
Windows Infrastructure/Active Directory Administration including:
Windows 2000 and Windows 2003 at MCSE level. Active Directory support (>60.000 users and global). Messaging tools such as Exchange 2003/2007 or OCS 2007
Essential Education
Education including:
Windows 2000 and Windows 2003 and Active Directory design/troubleshooting at MCSE level.
Knowledge of Windows 2008.
Essential Skills
Skills including:
Leadership skills.
Ability to work well independently.
Ability to follow directions.
Works well as part of a team.
Experience working in a global environment.
Attention to detail.
Ability to meet deadlines.
6．
Citrix Administrator—天津
Essential Knowledge
Citrix Administration experience including:
Three years or more of Citrix experience (XP, 4.0, 4.5)
Experience supporting large Citrix infrastructure (200+ servers/10,000+ clients)
Excellent communication skills.
Softgrid application packaging and virtualization experience.
Knowledgeable in scripting (VBscript, KiX, and Command shell).
Ability to document new processes/procedures.
Web page creation/maintenance a plus.
Essential Education
Desired education/certifications including:
Current Citrix Certification: CCA (Citrix Certified Admin) desired.
Additional certification - CCEA (Citrix Certified Enterprise Admin) or CCIA (Citrix Certified Integration Architect) would be a plus.
Essential Skills
Skills including:
Experience working in an enterprise environment.
Capability to complete tasks to meet service level goals.
Ability to follow defined production process guidelines.
Works well as part of a team.
Works well independently.
Capacity to follow directions.
Excellent customer service skills.
Skilled at meeting deadline.
Excellent verbal and written communication skills.
Attention to detail.
7．
Windows Server Admin—天津
Essential Knowledge
Windows Server Administration for Projects including:
Five years experience in working in a large-scale environment.
Excellent understanding Windows Server Build and Configuration.
Ability to Install Proprietary and Third Party Software Tools.
Abiltity to Perform Security Scans and/or Remediation
Excellent understanding for Microsoft Security Patching.
Excellent Communication Skills.
Excellent Customer Service Skills.
Metrics and reporting.
Essential Education
Desired education/certifications including:
Windows NT4, Windows 2000, Windows 2003 at MCSE level.
Windows 2008 experience is a plus.
A+ Certified Technician.
Essential Skills
Skills including:
Experience working in an enterprise environment.
Capability to complete tasks to meet service level goals.
Ability to follow defined production process guidelines.
Works well as part of a team.
Works well independently.
Capacity to follow directions.
Excellent customer service skills.
Skilled at meeting deadlines.
Excellent verbal and written communication skills.
Attention to detail.
8．
Midrange SME (Unix & Windows)—天津
a) Overall knowledge of all UNIX, Linux and Window Operating Systems including Citrix.
b) Overall knowledge of all HP, SUN, Dell, IBM, etc... hardware systems and configurations.
c) Overall knowledge of SLA Classes in order to solution the right Operating System and hardware.
d) Overall knowledge of Server Network configurations
e) Overall knowledge of CSC financial requirements for Midrange servers and storage, needed in order to complete the CEW and Work Order
f) Overall knowledge of the ICSR process and tools including the TES Code process.
g) Experience in System Administration for the following:
g.1) Solution complex requests
g.2) Determine additional labor hours over and above the labor Standard Work Packages.
g.3) Determine all the LOS teams that will be needed in a request.
h) Experience in Project Management for the following:
h.1) Negotiate completion dates with the customer
h.2) Manage the different CSC teams needed in the solution phase.
i) Excellent communication skills for the following:
i.1) In order to recommend possible solutions to the customer
i.2) Work with vendors in complex quote requests or solutions
i.3) Work with the CSC teams on the customer is requesting
i. 4) Communicating with the CSC SDC team on ICSR status.
i.5) Working with the CSC SDC and GBO teams on ICSR process changes
i.6) Communicating with the Execution Project Managers on the original scope and making sure that the original scope is followed
j) Project management skills for handling LoS adhoc projects (less than 45 hrs)
9．
Service Reporting Engineer(Helpdesk)—天津
Role Description:
Reports to Service Assurance Team Lead and performs Level 3/4/5 Support Activities like creating/Modifying/deactivating accounts for the RAS token users.
Base-Line Support Activities like Capacity/Network performance Reports Generation for multiple customers.
Skill-set Requirements:
Bachelors degree in Science Preferably or 2 + years of prior work experience in the similar stream.
Excellent written and verbal communications skills
Microsoft offices applications.
10．
Queue Management Engineer(Helpdesk)—天津
Role Description:
Accepting calls/messages and assigned tickets from Queue Coordinators
Working assigned tickets through to resolution
Regularly updating tickets to demonstrate actions taken throughout incident lifecycle
Where possible, entering a reason for problem/incident in the closing statement within the Resolved ticket.
Monitoring queues for incoming change orders from the Service Desk during Australian Business hours as per Team Roster
Allocation of change orders/work requests to Service Technicians
Escalating issues where appropriate
Ensure tickets flow through all appropriate Status as per Core Process and Flowcharts
Maintaining ownership/stewardship of tickets (not the resolution of the tickets)
logging comments to demonstrate every action taken in relation to the ticket
Following up on tickets which appear unassigned, not actioned or about to exceed SLA
maintain a basic understanding our Customer’s contracted Service entitlements
Maintain close working relationship between Queue Co-Ordinators, Technicians/Support Teams and Team Leaders
communicating in real time with other team members, with a preference to Voice communication
Maintain awareness of activities, projects and changes that could impact services with a view to catching potential problems before they arise
Producing & distributing a daily reports such as the Milestone or Open Tickets
Skill-set Requirements:
Bachelors degree in Science Preferably or 2 + years of prior work experience in the similar stream.
Excellent written and verbal communications skills
Microsoft offices applications.
Proactive in approach
Background on Data and Voice Networks.
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