Job Locations – Shanghai
Schedule – Full-time
Travel - No
Description
Responsibility:
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Technical support in productions independently by coordinating with Onsite, Offshore, end users and Customers
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Provide resolution of technical problems for customers and work closely with IT management for in-time feedback and technical support
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Successfully troubleshoot and provide resolutions for any and all problems assigned to you
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Root Cause analysis work with other teams and staff to identify root cause of problems and make recommendations on how to stop repeat issues.
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Proactive work in maintaining, tracking, improving responsible area in the R&D IT-environments
Qualifications for IBM Rational Applications support
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2+ years of administrator experience in IBM/Rational ClearQuest and IBM/Rational RoseRT UTS
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Unix expertise
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Having experience in integration with IBM/ClearCase is a plus
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Fluent in English both spoken and writing
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Team player, but able to function as standalone
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End user/Customer-interfacing experience and proven skills in problem-solving/trouble-shooting in IT environments.
有意者速发简历至：[email protected]
MSN:[email protected]
