联系方式： [email protected] （Email/msn）
英文口语书面流利；有SAP相关项目经验，了解项目流程，运作模式；有优秀的协调，沟通，presentation能力；
能接受出差(包括海外)；3 yrs+工作经验；
薪水：15W-25W
有相关经验或有兴趣的朋友，请随时与我联系，非常感谢。
EXPECTATIONS AND TASKS? Create & align Service Plans for the engagement with customer and other stake holders in the areas of "Integrated E2E Application Lifecycle Management", "Integration Validation", "RunSAP Like a Factory", and "Orchestrated Accelerated Innovation".? Drive Service Plan execution, tailor service delivery to the specific customer needs, and measure the results to demonstrate the value to customer management.? Drive follow-up and implementation of service recommendations.? Facilitate identification, analysis and resolution of Top Issues.? Join Service Deliveries for their customer wherever possible.? Create and maintain SAP-internal and customer management reporting (CRM Cases, Customer Engagement Card, Enterprise Support Report, Balanced Scorecard, etc.).? Support other engagements by delivering regular back-office services for other TQMs, e.g. via joining regular "Triage Meetings" as TQM on duty. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES? Ability to create customer-specific service plans and tailor AGS standard services based on an intimate understanding of the customer solution.? Excellent communication skills in both verbal and written English.? Excellent communication and presentation skills and etiquette to collaborate with senior managers at customer site, SAP Field and AGS Senior Management.? A real team player with initiative and 'can do' attitude who learns and adapts quickly in an international environment.? Being able to work under pressure, in critical situations and under tight deadlines.? Ability and willingness to work onsite at customers for > 100 days per year. WORK EXPERIENCE? Substantial IT knowledge and knowledge of SAP products and their technology? Experience in handling critical customer situations (ideally: experience as De-Escalation Architect or Escalation Manager).Previous delivery experience as Consultant / PM or Onsite CoE TeamLead, or Enterprise Support Advisor.
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