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We launched the product, there are two types of customers reflect, 1. 2 safe and reliable. The high failure rate products. Investigation nearly 20 clients, I found that the stability of the products customers have common characteristics : from the ranks of high-level debugging installation. That the product unstable clients have common features : real debugging from the scene of the operation workers, they have no time to understand a 50-page user manual. Most will not use the account was reflected fault. Reflection on these two responses come to the conclusion -- the failure rate of products from inconvenient to use. Easy problem to solve, we have the failure rate of products immediately begin to decline. I think one. In the initial design phase to seriously study the market, all aspects should include :1 the use of the environment, users of the technology level, etc. 2. Really understand the clients need, if we can realize the ultimate customer of the potential demand, Our product has its own attractions, we can service customers more than the imagination Customers will prefer to co-operate with us. 3. Attention to detail, the success or failure is often decided in the details. |
