Please be advised that your VPS usage is currently affecting service to other clientele sharing the hardware node.
Your service may have had to be suspended to cease such load on the hardware node, or it may be running excessively slow right now while still operational.
Your VPS is causing a heavy load due to the sheer amount of processes, or resource intensive type of usage/processes. This not only slows down your own VPS, but all other VPS sharing the same system. This may not mean you are utilizing more than your allocated/purchased resources, although that is possible (in which case you may, or already have, receive a notice that you should upgrade your VPS package accordingly). Often, this is due to running processes that have heavy I/O usage, such as the Kloxo control panel, which cause heavy load on the node.
To handle such issues, BurstNET has specifically set up hardware nodes to handle higher usage VPS accounts, such as yours. We would like to set you up a VPS on such a node, where you may continue to operate your service at such a usage level as you have been, without the worry of affecting the hardware node overall and/or other clientele as much. This however, would require us to set up a new VPS for you on the new hardware node, but would have different IP addresses as your current VPS. VPS primary IPs (two typically) cannot be relocated currently to new hardware nodes due to our specific network configuration on such. If required, we can leave your old node active (as long as the hardware node can handle it, as you may otherwise have to reduce load temporarily to do so...), so you may transfer data and/or wait for DNS to update/propagate. Otherwise, we can just remove/delete your old VPS, and create a fresh one for you on the new hardware node. Please advise how you would l
ike to proceed with this, as soon as possible.
NOTE: Typically this is a one time move/nuisance, and once moved to a hardware node specifically set up for such high-end usage, this should not be a concern moving forward.
We appreciate your assistance with remedying this matter, and understanding our concerns.
Please respond back to us as soon as possible, so we can attend to the issue as quickly as possible, as the issue is very well affecting service to other clientele, as well as your own service.
Regards,
BURSTNET
CUST SERV DEPT
|
