我的联系方式：
MSN：[email protected]
电话：010-5728 1505
此职位需要face to face，开始可以先电话面试。职位JD介绍如下：
Title: Team Leader
Location: Hangzhou
Main Responsibilities: (Describe in bullet points)
? Supervise day to day shift operation and ensure the quality of the service.
? Be the team escalation point of test environment incidents and working with test environment manager to manage the critical/major incidents.
? Identify training requirements and arrange/deliver training to shift operators.
? Identify repetitive issues in the shift operation and work with problem manager to resolve the issue.
? Coordinate with test project team to agree the support requirement and setup the support process.
? Manage the progress/issues of the test projects and deliver report to project team.
? Identify areas for service improvement/value add and work with TL/SDM to setup appropriate process to achieve the improvements.
Mandatory Skills
Tech. Skills(Please provided the detailed skills)
Minimum Experience(In Years)
Ideal Experience(In Years)
Oracle skills/SQL
3
4
Unix
3
4
? B.S or above, major in Computer Science / Software Engineering or equivalent.
? Minimum of 4 years working experience in IT.
? Excellent communication (verbal & written) and interpersonal skills.
? Experience in project and people management.
? Demonstrated solid understanding of SDLC.
? Demonstrated strong problem solving skills.
Desirable Skills(Please describe in bulletin points)
? Overseas or investment banking / financial experience is a plus.
? SAP BW experience is a plus.
? Technical support and test environment management experience is a plus.
? ITIL experience is a plus.
Level of spoken English
Very good English both spoken and written. This role requires the candidate to have a very close communication with our clients based in PH, UK and US.
